Statement of Work
For Human Resource/Consultant Database Management System (HRDBMS)

The information and Date in these pages are property of JSMN International, Inc. and shall not be disclosed beyond JSMN International without the prior approval of JSMN International, Inc.

Version 3.0
Document Date: February 14, 2007

Document Control Information

Approvals:

Revision History:

Copy Number:

Currency Statement

1. It is a controlled soft copy if it is maintained on-line in a controlled area
2. It is an uncontrolled copy if it does not satisfy the above conditions

These are the definitions and acronyms used in this SOW. They are group and project specific acronyms.

Table of Content

1.0  Executive Summary
2.0  Statement of Work
2.1 Introduction
2.2    References
2.3    Key Assumptions
2.4    Scope Of Work
2.5    Project Tasks
2.5.1      Project Management Services
2.5.1.1       Setting up of ADC Center
2.5.2      Staff Supplementation Services
2.5.3      Project Completion
3.0  JSMNIT Responsibilities
3.1    Project Management
3.2    Project Organization10
3.3    Project Office – Roles & Responsibilities
4.0  JSMNHR Responsibilities
4.1    Project Management
4.2    General Responsibilities
4.3    Database Content
4.4    Laws, Regulations and Statutes
4.5    Space and Facilities
4.6    Security
5.0        Project Coordinators
5.1 For JSMNHR
5.2    For JSMNIT
6.0        Hardware/Software/Tools/Communication Requirements
10.0  Estimated Schedule
11.0  Staffing Plan / Skills
12.0  Charges
13.0  Change Control Procedure
13.1       Project Change Request Form
14.0  Agreement

1.0  Executive Summary

This Statement of Work (SOW) defines the scope of work to be accomplished and the tasks to be performed by JSMN International, Inc information technology department (herein after referred as JSMNIT) for JSMN Human Resource Department (herein after referred as JSMN HR) under the terms and conditions of the applicable versions (current versions or future versions as and when rolled out/made applicable) of the JSMNIT Framework Agreement and JSMNHR Provider Attachment.
In the event of any conflict among the terms and conditions of the Framework Agreement, the Provider Attachment and the Statement of Work, the following order of precedence will prevail:

• JSMNIT Framework Agreement
• JSMNHR Provider Attachment
• Statement of Work

This project will involve the JSMNIT team and JSMNHR Department.

On completion of successful knowledge transition, the JSMNIT will follow the JSMNHR processes to execute the technical deliverables as per the priorities set by JSMNHR Dept. In the absence of clearly defined processes, JSMNIT will work with the Human Resource Department in establishing mutually agreed procedures.

The tasks to be performed by JSMNIT have been referred to as "JSMNIT Responsibilities" in this SOW. It is the responsibility of JSMNHR to fulfill its responsibilities and obligations as stated under various Sections of this SOW.

The current place of work for this assignment is JSMN International, Inc at New Jersey, USA.

JSMN International, Inc, reserves the right to change location for development team in case of space crunch at the location. JSMN HR will work out JSMN International, Inc’s Jersey City, Office.

2.0  Statement of Work

2.1 Introduction

This SOW defines the scope of work to be accomplished by JSMNIT and specific responsibilities for various activities / tasks planned to be performed and completed by JSMNIT with inputs from and / or participation of JSMNHR. It will be the joint responsibility of JSMNIT and JSMNHR team to complete the entire project defined in this SOW, subject to various terms and conditions specified in this SOW and various assumptions given below. The successful completion of this SOW depends upon the full commitment and participation of JSMNHR.

Changes to this SOW will be processed in accordance with the procedure described in the section Change Control Procedure.

References

The current applicable/published highly confidential versions of the referenced documents are the following:

1. JSMNIT Framework Document V3.0.pdf
2. JSMNHR Requirement Document

Key Assumptions

While preparing this SOW the following key assumptions have been made. Any change in the following assumptions may have an impact on cost, schedule, approach and staffing plan in the SOW, which will be managed through Change Control Procedure as applicable.

• The project will start, once both the parties sign this SOW, and the Inter Company Agreement (ICA) is set-up and CEO approval is obtained.
•  All project Communication would be in English
• User Acceptance Testing will continue to be performed by JSMNHR with support from JSMNIT Testing team

 Scope of Work

This section describes the scope of services to be performed by JSMNIT under this SOW for providing Application Development & Management Services for the in-scope applications. The scope of services to be performed is based on the following sections and is subject to the assumptions made in the section Key Assumptions. Tasks to be performed by JSMNIT are outlined in the section JSMN Responsibilities. The tasks to be performed and/or deliverables to be provided by  JSMNHR to enable JSMNIT to discharge the responsibilities are listed in the section JSMNHR  Responsibilities.   

Scope of services includes:

• Project Management Services
• Project Development Services
• Staff Supplementation services
• Project Application Testing Services
• Project Implementation and maintenance Services
•  

  Project Tasks

This section details the tasks to be performed during the life of the project. The responsibilities of the tasks are defined below.  The Change Control Procedure will control any deviation that has a potential impact on the project.

Project Management Services

Task Objective:
JSMNIT will provide Project Management, development and maintenance services and resources, to fulfil its obligations under this SOW. Prior to the start of the Project, JSMNIT will identify and appoint an individual responsible for the performance of the services known as the JSMNIT Delivery Project Manager.  The purpose of this activity is to provide technical guidance and managerial control of JSMNIT project personnel and to provide a framework for project planning, communications, reporting, process adherence and contractual activity. The responsibilities of the JSMNIT Delivery Project Manager are:

• General Responsibility:
• Serve as the interface between the JSMNIT Project team and all participants in the Project
• Primary JSMNIT contact for any issue escalation
• Ensure that potential conflicts identified are resolved prior to the start of the Project
• Ensure timely and accurate labor claiming and billing of JSMNIT personnel working on the
•        Project
• Timely submission of a monthly fund recovery sheet to JSMN Operations for approval
• Solution  Startup:
• Staff the JSMNIT team
• Activate the project team
• Arrange for employee travel and visa.
• Close the Project:
• Request assessments and satisfaction feedbacks from JSMNHR Department Head/Project manager
• Release project resources and redeploy these resources in the subsequent phase expected to start post transformation.

JSMNIT, in conjunction with JSMNHR, will establish a regular and comprehensive schedule of project meetings, and reviews.
JSMNIT will report to JSMNHR and JSMN Operations Department as soon as possible on any perceived or anticipated problems, with associated recommended resolution, which may have significant impact on the costs.
Completion Criteria:
This activity will be completed when the end date of the project as mentioned in the section "Estimated Schedule" is reached or Project is completed as stated under Section “Completion Criteria”, whichever is earlier.

Setting up of ADC Center (Application Development Center)

Task Objective
The objective of this task is to set up the necessary infrastructure at the JSMNIT ADC location.  During this task the connectivity to JSMNHR server from the ADC center is established to enable start of services from the ADC location.

JSMNIT Responsibilities

• Set up and establish connectivity to JSMNHR server
• Coordinate with JSMNHR in conducting end-to-end testing to check connectivity status
• Provide necessary space, desktops, printers, telephone, and access cards to JSMNHR personnel assigned to the project at ADC.

JSMNHR Responsibilities

• Provide assistance to JSMNIT in testing end-to-end connectivity from JSMNIT location if different from the location of JSMNHR at New Jersey, USA. Provide appropriate access to all resources accessing customer servers

JSMNIT Deliverables

• None

Completion Criteria
This activity is complete when JSMNIT informs JSMN Operations Department and JSMNHR of necessary infrastructure having been established at JSMNIT ADC.

Staff Supplementation Services

Task Objective:
The objective of this activity is to provide project management and staff augmentation support to JSMNHR as required for the projects.

• JSMN Staffing Division will provide the staff supplementation services to JSMNIT based on their skill requirements.
• The objective of this task is to provide resources with requisite skills to execute the work requested by  JSMNHR/ JSMNIT Project Manager
• There will be no Project Management activities that JSMNIT would be responsible for.  The resources directly report to JSMNHR/JSMNIT Project Manager and take day-to-day work related instructions from them.
• Rotation plan for the JSMNIT resources will be implemented as per JSMNIT policies

JSMNIT Responsibilities

• Provide support for developing training plans, as required
• Provide support for training of new resources
• Keep JSMNHR updated on changes related to the services provided by JSMNIT (change of resources, band changes, change in resource rates).
• JSMNIT will record the time put in by the resource, get necessary approval from JSMNHR/ JSMN Operations Dept Project Manager and bill JSMNHR based on the resource rates.

JSMNHR Responsibilities

• Project and Contract Management, including project scope, project schedule and deliverables.
• Daily work allocation, direction, prioritization of work assignments, technical guidance, clarifications to JSMNIT resources.

JSMNIT Deliverables:

• None

Completion Criteria
This activity will be complete when the end date of the project mentioned under Section, ‘Estimated Schedule’ is reached or Project is completed as stated under Section “Completion Criteria”, whichever is earlier.

Project Completion

Task Objective
The objective of this task is to declare the Project End.
JSMNIT Responsibilities

• Prepare and submit Project Completion Report to JSMNHR.

JSMNHR Responsibilities

• Provide sign-off certificate for Project completion.

JSMNIT Deliverables

• Project Completion Report

JSMNHR Deliverables

• None

Completion Criteria
This activity will be complete when the end date of the project mentioned under Section, ‘Estimated Schedule’ is reached or Project is completed as stated under Section “Completion Criteria”, whichever is earlier.

3.0  JSMNIT Responsibilities

This section details responsibilities, which will be performed by JSMNIT personnel on the project. Change Control Procedure will control any deviation that has a potential impact on the project.

Project Management

• Prior to the start of this SOW, JSMNIT will designate a person known as the JSMNIT Delivery Project Manager who will be focal point for all JSMNIT communications related to this project and will have authority to act on behalf of JSMNIT in matters regarding this project.  The responsibilities of the JSMNIT Delivery Project Manager are:
•  
• Identify, mobilize and place resources relevant to the skills required for the execution of the project
• Periodically submit all JSMNIT invoices to JSMNHR.
• Will be primary point of contact for queries related to ICA set-up and issue resolution from JSMNIT side.
• Schedule and attend all, status, escalation and other meetings.
• To provide resources with requisite skills in the timeframes specified by the program, to execute the work requested by JSMNHR Project Manager. The typical timelines for fulfillment will be as per ‘Typical fulfillment timelines by JSMNIT’ document Ver 1.0 dated 14th Feb 2007. Any specific requirement for the project/program need to be discussed and agreed by JSMNIT and JSMNHR.
• In addition the JSMNIT Project Manager will be the primary point of contact for issues related to JSMNIT project billing and ensuring compliance to the project requirements as provided by JSMNHR project coordinator from time to time..
• During the staff augmentation phase of the program, the day to day deliverables management is primarily the responsibility of the JSMNIT team (the on-site coordinators), however JSMNIT acknowledges that the success of the program is a shared responsibility between JSMNIT and JSMNHR to the extent JSMNIT is responsible for as mentioned in Section 2.5 and 3.0. JSMNIT will therefore work with JSMNHR in the successful resolution of any project issues that may arise.
• JSMNIT resources & leads shall report directly to JSMNHR Project Manager and take day to day work related instructions & assignments from JSMNHR Project Manager / Staff
• The named JSMNIT Project Manager will perform some of the People Management activities for resources within the program.
• JSMNIT will record the time put in by the resource, get necessary approval from JSMNHR Project Manager and carry out inter-company billing to JSMNHR, based on the resource rates.
• JSMNIT would carry out Professional Development activities of JSMNIT employees. 
• Keep JSMNHR updated on changes related to the services provided by JSMNIT (change of resources, band changes, change in resource rates etc.) with a reasonable lead time as agreed by the JSMNHR Project Manager and JSMNIT.
• The project resources during the staff augmentation mode will follow the Quality process as established by the JSMN Methodologies for the delivery of their work products. JSMNIT will work with the team in correcting situations that are brought to their attention when the project resources do not follow said quality procedures.
• The JSMNIT team will have access to IBM pharmaceutical QA resources that will enable the project team to remain in compliance as required by the J&J program. The activities required for compliance will be established by mutual agreement of both the J&J compliance/audit teams and/or IBM pharmaceutical compliance subject matter experts.
• To support JSMNHR Project Manager to ensure utilization of JSMNIT resources to the defined project scope and limited to their responsibilities as defined in the position responsibilities document.
• JSMNIT will work towards minimizing the program attrition in the JSMNIT project team to JSMNIT attrition averages.
• To support JSMNHR Project Manager to develop a knowledge transfer plan across common JSMNIT resources/skill set to mitigate any potential risks from staff attrition.

 

Project Organization

 



 

Project Office – Roles & Responsibilities

Role	Responsibilities
JSMNIT Operations Executive	Responsible for Inter Dept. Communication Management
JSMNIT Delivery Project Manager	Escalation point for JSMNIT related issues.
Project  coordinator IT	Single point of contact for the overall technical coordination of all communication between the onsite and ADC teams for specific work requests. Discuss and coordinate with JSMNHR team for the problem logs reported and ensure sufficient documentation. Provide analysis of the problems and immediate solutions for severity 1-support problems. Liaison with ADC team to drive to closure of all issues. Coordinate with JSMNHR team to ensure to resolve any tissues.

 

4.0  JSMNHR Responsibilities

This section details the Responsibilities of  JSMNHR . Any deviation that has a potential impact on JSMNIT responsibilities will be subject to section Change Control Procedure. JSMNHR  shall allocate / assign the required resources with the necessary skills and authority to execute the responsibilities given below.
Under this SOW, JSMNHR agrees to use commercially reasonable efforts to perform the task(s) listed below or to ensure that J&J Global COE accepts the responsibility to perform the task(s) listed below at no cost to JSMNIT.  

Project Management

• Prior to the start of this SOW, JSMNHR will designate a person known as the JSMNHR Project Manager who will be focal point for all JSMNHR communications related to this project and will have authority to act on behalf of JSMNHR in matters regarding this project.  The responsibilities of the JSMNHR Project Manager are:
•  
• Approve all JSMNIT invoices.
• Will be primary point contact for queries related to set-up and issue resolution from JSMNHR side.
• Document a Project escalation process to address critical items (affecting resources, cost or schedule) as well as any potentially critical items, and help resolve or escalate Project issues, as necessary.
• Project Management
• Administer project change control with the JSMNIT Delivery Project Manager.
• Schedule and attend all planning, status, escalation and other project management meetings and identify concerned staff and ensure their attendance at appropriate meetings.
• Monitor status on a regular basis
• Provide sign off certificate for the project completion
• Participate in weekly conference calls / meetings with appropriate team to clarify technical and project management issues.
• Provide necessary support and resources for proper knowledge transfer of in-scope applications for better transition
•  

General Responsibilities

• Promptly obtain and provide to JSMNIT all required consents necessary for JSMNIT to provide the services described in this SOW.
• Obtain and provide information, data, and approvals to the JSMNIT Delivery Project Manager within 2 business days from receipt of JSMNIT’s request, unless both parties agree in writing to an extended response date.
• Conduct periodic reviews and monitor project progress.
• Provide Support required for meeting US Visa regulations
• Arrange for project specific hardware and software required for carrying out the project
•  

Database Content

• JSMNHR will be responsible for the content of any database, the selection and implementation of controls on its access and use, backup and recovery and the security of the stored data. JSMNHR will also be responsible for any data conversion and cleansing.

Laws, Regulations and Statutes

JSMNHR is responsible for the identification and interpretation of any applicable laws, regulations and statutes that affect HRDBMS applications to which JSMNIT will have access during this project. It is the responsibility of JSMNHR to ensure that the applications meet the requirements of those laws, regulations and statues.

Space and Facilities

JSMN Operations will provide suitable office space, desktops (with necessary applications), supplies, furniture and other facilities (including access to printer) with telephone access for the project team while working on the project.

Security

JSMNHR is  responsible for the actual content of any data file, selection and implementation of controls on its access and use, and security of the stored data.
JSMNIT follows JSMN standards  to ensure compliance as mandated on JSMN standard equipment / environment.  JSMNHR will communicate to JSMNIT, project specific security requirements to be followed by JSMNIT at its ADC locations. These Security requirements will be reviewed and mutually agreed upon between JSMNHR and JSMNIT prior to the start of the project and any additional requirements over and above that is available at JSMNIT will be charged to JSMNHR.

 

5.0     Project Coordinators

5.1 For JSMNHR

 

Name	Dilip Chauhan
Address	591 Summit Avenue, Suite 522, Jersey City, NJ
Phone	201-792-6800 X 106
E-mail	dilip@jsmninc.com

 

For JSMNIT

Name	Ram Nunugonda
Address	591 Summit Avenue, Suite 522, Jersey City, NJ
Phone	201-792-6800 X 101
E-mail	rkumar@jsmninc.com

6.0     Hardware/Software/Tools/Communication Requirements

 

Hardware
JSMNIT will provide every ADC team member a desktop as per JSMNIT standard configuration as specified in the initial requirement document
Project Server:
JSMNHR will provide a project server to the ADC team, which will be used as a data server and as a project repository.  The configuration of the server is as follows 
Any upgrade required for the JSMNIT desktops will also be provided by JSMNHR.

 

Software:

• Microsoft Outlook Expressl will be used for e-mail communication
• Microsoft Office will be used for project documentation
• PM Office / MS Project will be used for project management
• Network Connectivity
• Wireless/LAN Network will be used as the communication link for this project. The set up cost of the Network is not factored in this SOW and is assumed to be in place by the start of the project.

10.0  Estimated Schedule

• The services to be performed under this SOW will start on 28-SEP-2007 and span an estimated period of 18 months, ending on 30-MAR-2009.

11.0  Staffing Plan / Skills

JSMNIT will staff the project with JSMNIT employees or with Software Service Provider resources.
The JSMNIT Project Manager and the JSMNHR Project Manager will mutually agree and accept through a mail communication changes, if any, to the staffing plan as provided below. No PCR will be raised for the changes to the staffing plan as long as the scope of the project remains unchanged and Annual contract value does not exceed USD 1 Million. A PCR will be raised if the changes to the staffing plan is due the change in scope of the project and/or the Annual contract value is greater than USD 1 Million. It is the responsibility of JSMNHR Project manager to increase the ICA value in line with the changes to the staffing plan.

 

Staffing Plan


Note: This resource and skill plan was based on the original estimates and may not reflect the ongoing actual project requirements
Primary Skills

Project Management
Java
J2EE
Oracle
HTML, Photoshop, Dream weaver
JavaScript
MS Visio
JDBC
MS Office
Networking
UML
Windows
Linux/Unix

 

12.0  Charges

Charges for the services to be performed are estimated at US$ 997072
This project will be executed on a time and materials basis. The cost does not include any special infrastructure (like, but not limited to, dedicated link, dedicated LAN, Cell Phones, VPN connectivity & usage charges provided onsite) or tools and travel costs. An Inter Company Agreement (ICA) shall fund the project. JSMNHR shall set up the ICA on acceptance of this SOW.

 

 

13.0  Change Control Procedure

During the course of this SOW, either party may request a change to this SOW. A Project Change Request (PCR) will be the vehicle for communicating change.  The PCR must describe the change; the rationale for the change and the effect the change will have on the project. All such requests will be submitted in writing. Any change to a SOW may result in a change in the Estimated Schedule, Deliverable Items or Charges.
Depending on the extent and complexity of the requested change JSMNIT may charge for the effort required to analyze a requested change.  In such instances, JSMNIT will notify JSMNHR in writing of the estimated cost of such analysis.
The changes will be in effect when both parties sign a written Change Authorization.  The Change Authorization will modify and take precedence over any inconsistent terms of the applicable SOW or any previous Change Authorization.
The following provides a detailed process to follow if a change to this SOW is required.

A.  Part I Investigation of Change Request

• The designated Project Manager of the requesting party will review the proposed change and determine whether to submit the request to the other party.
• Both the Project Managers reviews the PCR and either reject it or authorize further investigation to estimate and price the effort. Such rejection or authorization will be documented on the PCR and signed by both parties.
• If authorization for further investigation is granted, it will be assigned to the appropriate individual for estimation.  Upon completion of this effort, the PCR will then be returned to the Project Managers for their review.  If the investigation is authorized then both the Project Managers will sign the PCR, which will constitute approval for the investigation charges. The investigation will determine the effect that the implementation of the PCR will have on Scope, Schedule, and Resource requirements
• The results of the investigation will be documented, and the PCR will be provided to JSMNHR Project Manager and the JSMNIT Delivery Project Manager for review and authorization for implementation.    

B. Part II Change Implementation

• The Project Managers will review the PCR and either reject or approve it for implementation by having authorized representatives of both parties sign the PCR. 
• Appropriate funding documentation must be issued prior to the implementation of any change. 

Project Change Request Form

• The following Project Change Request form is to be used as described in the SOW.

Project Change Request				Contract (SOW) Ref:
				PCR Number: [TBD by PM]
Subject
Submitted By				Date
Description of Proposed Change and Reason for the Request: (Add attachments, if necessary)
Part I: Investigation of Change Request
Hours to investigate change		Estimates		Actual
() Accept for Investigation () Reject for Investigation		Signed:_______________________            JSMNHR Representative		Date
(  ) Accept for Investigation (  ) Reject for Investigation		Signed:_______________________             JSMNIT Representative		Date
Reason for Rejection: (Add attachment if necessary)
The above estimate will be withdrawn if not accepted by :         /         /
Part II: Change Implementation
Project Plan Change Required? (  ) No   (  ) Yes    ____Amended Project Plan attached                 ____To be included with future changes
Description and Impact of Change to Implementation: (Add attachment if necessary.  This description to include additional tasks, deliverables, completion criteria, JSMNHR responsibilities, etc. in the applicable SOW section format.)
Estimated additional days to Implement Change:		Estimate will be withdrawn by (DD/MTH/YYYY) if not extended in writing.
(  ) Accept for implementation (  ) Reject for implementation		Signed:_______________________              JSMNHR Representative		Date
(  ) Accept for implementation (  ) Reject for implementation		Signed:_______________________              JSMNIT Representative		Date

15.0  Agreement

Authorized Signatures/Approvers:
The parties acknowledge that they have read this SOW, understand it and agree to be bound by its terms and conditions. Furthermore, the parties agree that the complete and exclusive statements of the agreement between the parties relating to the services described herein consist of (1) This SOW and (2) any authorized PCR signed by both parties. 

The respective responsibilities of each organizational representative are hereby acknowledged and accepted by:

Accepted and Agreed to:	Accepted and Agreed to:
JSMN HR Department	JSMN IT Department
By:                                        Authorized Signature	By:                                          Authorized Signature
Name:  Dilip Chauhan	Name: Ram Nunugonda
Date:  02/28/2007	Date:02/28/2007
JSMN HR Department	JSMN IT Department
Estimated Start Date: 28-OCTOBER-2007	Estimated End Date: 30-MARCH-2010